You *had* to be there...

She: Hello, Mrs Snow, this is x calling from Barclaycard, can I please take you through security?

Me: No - you rang me, you got my phone no from your records, and anyone pretending to be me would know my date of birth anyway.

She: But I have to make sure - for security

Me: But *you* rang *me* and I'm not going to give anyone who has rung *me* my security details over the phone.

She: But then I can't talk to you Mrs Snow!

Me: Well then there's no point having this conversation, is there? Are you going to tell me why you've rung, or not?

She: I'm sorry, I cannot divulge that information.

Me: So you're not going to tell me why you've rung me?

She: I'm sorry, I cannot divulge that information.

Me: Ok, then to whom do I make a formal complaint about the number of times you've been told not to ring me?

She: I'm sorry, I cannot divulge that information.

Me: Let's be utterly clear - you have rung me and won't tell me what you're calling me about? Well let's end this silliness shall we? Goodbye.



You really couldn't make it up...

Is it me or has security gone mad? I mean, if you suspected that you weren't speaking to the person you'd rung, you surely wouldn't ask for something as freely available as a date of birth, would you? Inside leg measurement, BMI, or date of last cervical smear maybe - but date of birth?

What really bugs me about this particular organisation is that they ring my mobile for a total of 3 rings and then hang up. How many people *not* expecting a call, answer their mobiles in that time? Not me for sure. And with mobility and hand problems, I doubt I will even when I'm sitting on the damn thing waiting for it to ring. No, they just want the missed call to be logged so that their poor unsuspecting vict errr customers will ring back. I refuse to give personal information out on incoming calls. There has to be *some* perks in getting older, and I want to be that old woman on the bench telling everyone she's 98 and making damned rude personal remarks :)